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FAQ

  1. How can I Track My Order?
    You may track your parcel status via Poslaju website: www.pos.com.my.

  2. What are your Delivery Schedule?
    Business Days: Monday - Saturday excluding federal and public holidays within the Malaysia. All orders and payments must be placed before delivery of your parcel.

    Processing Time: Orders received between Monday and Saturday are usually processed the same day or by the end of next business day upon our receipt of payment. Orders received on Saturday are usually processed by the end of Tuesday and Sunday are usually processed by end of day Wednesday. All expedited priority orders and payments must be placed by 12 noon to be processed on the same business day. If placed after this, your order will be processed the following business day.

  3. How do I Return or Exchange an item?
    All items purchased on line through www.cinemamakeup2u.com are returnable under good conditions. We will pay the return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason you are responsible for the return shipping amount. No returns will be accepted after 14 days of your receipt of the goods.

    The product(s) will be inspected upon our receipt. All returns must be in good condition and all original packaging (including invoice) must be in place for full refund to be issued. No refund will be issued if the product shows signs of use. Our guarantee does not cover accidental damage or wear of product caused by customer. Once we have received your return at our warehouse, we will credit you in the same manner as your original payment within 14 days of receiving the returned item.

    Please return your purchase to the following address:
    Cinema Make-Up Marketing Sdn.Bhd.
    51-53B (2nd Floor) Jalan SS 25/2,
    47301 Petaling Jaya, Selangor,
    Malaysia.

    Enquiry: +603-7880 2301
    SMS: +6019-4755500

  4. How do I Find a Brand or Product on your site?
    Looking for that hot new brand or your favourite product? The quickest way to find your favorite brands is by using Advance Search/Search Tips. The Advance Search/Search Tips is located in the search box located in the top right corner of every page on Cinemamakeup2ucom.

  5. What do I do if I can't remember My Password?
    Click “Forget Password” on the sign up page. Fill in your email below to request a new password. An email will be sent to the address below containing a link to verify your email address. When you click on that link your email address will be verified and you will then be emailed a new password.

  6. How do I rate and review a product?
    Sign In
    If you are a returning customer, you will be prompted to sign in by providing your e-mail address (login) and password

    If you are a new customer and have not shopped or reviewed with us before, you will need to register by providing your e-mail address (login) and creating a password, before being able to rate products and write reviews


    Write a Review
    When writing your reviews, be sure to keep it clean. (No obscenities, discriminatory language, spam content, or critical comments about other reviews or reviewers.) Please do not include personal contact information or non-Cinemamakeup2u.com URLs. We recommend that you focus on the product and include details about what you like or dislike about it.