RETURN & REFUND POLICY
We gladly offer exchanges on unused product at no charge. You will be charged only for shipping the exchange to you. Return the item within 14 days of receipt with the original invoice. We will credit your store account. You can reorder the item you want as soon as we receive the returned item.
All items purchased online via www.cinemamakeup2u.com are to be returnable under good conditions. Subsequent to inspections done on products and are found to be defective; or that the return is a result of our error, We will bear the return shipping cost.
Returns due to reasons other than products found to be defective or is a result of our error, the customer is responsible for the return shipping cost.
Responsibility is upon the customer to notify us by email or phone, of any reasons for the returning of products, within 5 working days after receipt of products. No returns will be accepted after Five (5) working days of your receipt of the goods.
We reserves the right to reject return of products under the following circumstances :
- Customer fail to inspect product(s) delivered at point of receipt.
- Customer fail to notify us within two (5) working days after receipt of products.
- Product(s) returned are found to be incomplete and not in good condition; without the original packaging.
- Return form and invoice are not attached with the returned product(s).
- Product(s) are found to be not of items purchased from www.cinemamakeup2u.com .
- Returned product(s) are found to be not defective subsequent to inspections.
- Returned product(s) show signs of used.
The product(s) will be first inspected upon our receipt. All returns must be in good condition and all original packaging (including invoice) must be in place for full refund credit to your account. No refund will be issued if the product shows signs of use. Our guarantee does not cover accidental damage or wear of product caused by customer. Once we have received your return at our warehouse, we will credit to your account you in the same manner as your original payment (minus shipping and bank processing fees) within 2 working days of receiving the returned item.
Please note that returns and exchanges can only be made on items purchased from www.cinemamakeup2u.com.
Samples are non-refundable and non-exchangeable.
Promotion & discounted items are not returnable & exchangeable
Return Un-Used Makeup:
We will happily issue a store credit for your unused product. We do not refund shipping charges.
Not Returnable or Exchangeable Item:
We do not offer un-used or used items below for return or exchange:
Airbrush Compressor / Airbrush / Makeup Bag / Makeup Stand with Light / All
Kind Makeup Bag
Return Used Makeup:
We do not offer refunds on used products.
How to Mail your Returns
- Return items in the original packing if possible. Please pack your items carefully.
- Please put your invoice number & RAN# number on the outside of your package so we may properly credit your account.
- Send an email firstname.lastname@example.org call us at +60194755500 / +60378802301 for an RAN# number and further instructions.
- Mail to: ( Using Courier Service with Tracking No with proper packing)
CINEMA MAKEUP MARKETING SDN BHD
51-53B, 2nd Floor, Jalan SS25/2
47301 Petaling Jaya, Selangor.
Attn: Return Dept