Refund and Return Policy

In case you’re not fully satisfied with your purchase, kindly contact our friendly customer service team at info@cinemamakeup.com. We will carry out the verification process for the refund.  All return requests will be subject to Cinema Make Up 2 U’s verification and approval.  

Kindly note that parcel return without verification is not acceptable. Any items returned without Cinema Make Up 2 U’s approval will not be accepted, refunded, or returned to the sender.

The return shall arrange by Cinema Make Up 2 U if you received a parcel damaged, expired, short expired (less than 6months), incorrect or missing items, let us know immediately at info@cinemamakeup.com, including the proof so we can make things right for you! 

Important note: 

  • The return request must be made within 3 business days from the order received date. Once your request has been processed, we’ll send you a confirmation email and proceed with item collection.
  • Kindly attach the proof which can be an unboxing video or a single photo (which the proof must include: Cinema Make Up 2 U packaging + Consignment note + faulty product. Refer template below)
  • Return Item(s) MUST be in its original purchase condition where packaging is unopened, unused, unmarked, and not disfigured in any way.
  • Please do not discard any of the affected items in your parcel as they may need to be returned to us.
  • Any item(s) purchased as part of a set or a multi-item pack must be returned as a whole set.
  • If we are unable to replace the product due to unavailability or other causes, we will proceed to refund your item.
  • For refunds, you will be credited with the full value of the product, excluding any voucher(s) used.
  • Any items returned without Cinema Make Up 2 U’s approval will not be accepted, refunded, or returned to the sender. 
  • Please be advised that Cinema Make Up 2 U tracks all returns for return abuse and reserves the right to regulate the number of exchanges or returns at any time. 
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